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Our Promise to You

If you are unhappy with our service, we will do everything possible to quickly make things right. If you are not completely satisfied, we will reimburse your first mortgage payment with us.

Guided by Our Values and Inspired by Our Core Purpose to Improve Lives and Build Stronger Communities, Our Team Members at HomeFactor Promise to:
  • ZDo the hard work on your behalf and provide certainty that you are getting the best rate available

  • ZProvide trusted advice to ensure you are empowered to select the financing option that helps you achieve your goals

  • ZProvide complete cost transparency – a comparison of rates available to you and a clear explanation of all charges

  • ZEnsure thorough, prompt and jargon-free communication throughout the loan process to keep you informed and be responsive to your questions

  • ZCoordinate effectively with you and your chosen real estate partners to ensure all details are seamlessly handled

Our employees are carefully selected based on their passion for serving others and get paid based on your satisfaction. If you select us as your lender, we ask for and hope you will provide us feedback throughout the process so that we can continue to learn what’s important to our customers and exceed their expectations. Continuous improvement is part of our DNA!